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About EMConnect

EMConnect is a division UBMD Emergency Medicine. EMConnect provides rapid access to emergency-trained clinicians through a reliable, technology-driven platform that improves patient outcomes, reduces unnecessary ED visits, and supports partners with efficient workflows. Backed by UBMD’s reputation for clinical excellence and professionalism, we deliver high-quality, evidence-based care while offering scalable solutions that strengthen operations, enhance safety, and support sustainable growth.

Telemedicine Services

Virtual Urgent Care Services for:

Cold, flu, and COVID symptoms

Sinus, allergy, sore throat, and ear pain

Pink eye and minor eye issues

Rashes, skin infections, and insect bites

Urinary tract infections (UTIs)

Nausea, vomiting, diarrhea

Minor sprains, strains, and muscle pain

Medication refills and side-effect questions

Nicotine Addiction

Substance Use Disorder

Our virtual platform delivers fast, reliable care with same-day appointments, multilingual translation services, and secure video visits, improving access, convenience, and patient satisfaction across diverse communities.

Same-day booking

11a-11p EST, 7-days a week including holidays

Translation Services

275+ Languages

For Patients

How it works

  1. Schedule your visit by completing the self-scheduling form

  2. You will receive a text message and email with the registration and consent forms

  3. Complete the registration and consent forms – have your ID and insurance information available

  4. You will receive the video conferencing link fifteen (15) minutes prior to your scheduled appointment time.

  5. Join the virtual waiting room five (5) minutes prior to your appointment time.

  6. The provider will join for your consultation.

Our staff will text and call to assist with this process. Feel free to call if you have any questions.

For Businesses

Telemedicine integrates seamlessly into workflows, enhances staffing with on-demand expertise, boosts efficiency and confidence, improves access and decisions, reduces transfers, optimizes resources, and elevates patient satisfaction without disrupting operations quality.

Learn more

Frequently Asked Questions

What is EMConnect?

EMConnect is a telemedicine service that connects patients and facilities with emergency medicine providers for rapid, high-quality virtual care. It offers immediate access to experienced clinicians who can assess symptoms, provide treatment, and determine if an in-person evaluation is needed.

What is a telemedicine visit, and how does it work?

A telemedicine visit is a secure, real-time video or phone consultation with a licensed medical provider. You can connect using a smartphone, tablet, or computer. During the visit, the provider reviews symptoms, asks clinical questions, performs a visual assessment, and gives treatment recommendations. If needed, they can prescribe medications or determine if in-person evaluation is required.

When should I use telemedicine instead of going to the ER?

Telemedicine is ideal for non-life-threatening medical concerns where quick evaluation is helpful. Common examples include minor infections, medication questions, skin issues, changes in chronic conditions, respiratory symptoms that are not severe, flu/cold, substance or alcohol use disorder or concern after a minor injury. If red-flag symptoms are present such as chest pain, trouble breathing, stroke symptoms, or major trauma an in-person emergency evaluation is required.

See all frequently asked questions

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+1k

Appreciate what y'all practice and providers are doing for everyone that's having a tough time out here in western New York.... Greatly recommend

Anonymous Patient

The visit was great, Dr helped me decide on a game plan for my injuries after falling on ice.

Anonymous Patient

Very professional, very compassionate, very caring. It was quick and easy. You guys have this done right and the way it should be. Thank you.

Anonymous Patient

Incredible service. I didn't know this service existed. My doctor has been closed for holidays and wasn't able to refill my prescription. This was a life saver. Thank you.

Anonymous Patient

Wonderful care by knowledgeable and caring staff.

Anonymous Patient

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